Service

At EAM, reliability and durability are built into every system we craft. As your manufacturing needs evolve, so do our solutions—delivering expert technical support, continuous quality enhancements, and a service experience that keeps your operations running smoothly and efficiently.

Comprehensive Support Tailored to Your Needs

We back our custom automation with service offerings designed for real-world performance:

• Standard Contract Service — Ongoing, proactive maintenance plans tailored to fit your operational schedule, ensuring optimal uptime and performance.
• Full-Time Phone Support — Connect with our responsive support team whenever you need guidance—no delays, no confusion.
• Periodic On-Site Maintenance & Training — Regular check-ups, calibration, and operator training to sustain long-term reliability, minimize downtime, and maximize ROI.
• 24-Hour Emergency Support — Around-the-clock assistance for unexpected disruptions. When downtime isn’t an option, turn to EAM.
• Emergency Loaner Equipment — Stay productive even during repairs, with rapid loaner options for standard products to bridge the gap.
• Remote Access & Diagnostics — From off-site troubleshooting to remote issue diagnosis, we deliver fast, efficient solutions right to your screens, especially valuable in time-sensitive production environments.

Whether you’re adjusting to new SKUs, scaling operations, or fine-tuning performance, our flexible support model ensures you’re never on your own.

Service/Parts Request

Why EAM Service Stands Apart

Operating from Biddeford, Maine, EAM combines local craftsmanship with national-level capability:

• New England Crafted, North America Ready — From Maine to Michigan, New Hampshire, Massachusetts, and beyond, our service team stands ready to respond quickly and professionally.
• Ground-Up Control and Precision — With fabrication, core engineering, and service centralized in Maine, you benefit from fast response times, consistent quality, and direct lines of communication.
• Deep Industry Understanding — Familiar with the unique challenges of sectors like medical devices, electronics assembly, automotive, packaging, and microelectronics, our team confidently supports complex, regulated environments.

Keep Production Moving—Your Reliable Automation Partner

At EAM, our mission is simple: engineered equipment backed by service that’s every bit as robust and dependable. Together, we ensure your automation delivers continuous value—on time, all the time.

Ready to safeguard your production line and extend your machinery’s lifecycle? Please fill out our Service & Parts Request form or call 207-283-3001. One of our automation specialists will connect with you to design a service plan tailored to your equipment and your goals.